Cookie Policy

This Privacy Policy is effective starting on May 25, 2018.

There are two types of Cookies that you may encounter on Bitcove, these are first party Cookies or third party cookies. First Party cookies are those placed directly by us and are used only by us. We use these cookies to both facilitate and improve your experience of the site. Some of these cookies are necessary to use our service.

By using our site you may also receive certain types of third party cookies on your device. Third party cookies are those placed by websites, services, and/or parties other than us. Third party cookies are used on our site for customer communications (i.e. Chatra) & Analytics. Third party cookies are not integral to the functioning of the Bitcove site and your use and experience of our Site will not be impaired by refusing consent to them. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the below table. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name of CookiePurposeStrictly Necessary
tokenStores information about your user session. This cookie remembers your session data so that returning users do not require login until they logout or this cookie expires.Yes
gdprcookieTo remember if you have accepted our cookie policy agreementYes
displayBankUpdateInfoLegacy cookie, may appear on some older accounts. It was used to determine if a user had closed an announcement popupNo

and the following third party Cookies may be placed on your computer or device:

Name of CookieProviderPurpose
AWSALBCORSChatraProvision of Customer Support Widget
YoutubeYoutubeProvision of Video Widget
1P_JARGoogleSet by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates.

Our Site uses analytics services provided by Google LLC. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how our Site is used. This, in turn, enables Us to improve our Site and the products and services offered through it. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable Us to continually improve our Site, making it a better and more useful experience for you.

Name of CookieProviderPurpose
_gaGoogle AnalyticsThese cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you.
_gidGoogle AnalyticsThis is used to store and count Google Analytic pageviews.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.